How Secure File Transport helped the healthcare industry to transmit encrypted files inside Salesforce

The need for a Secure File Transport solution in the Healthcare industry — Traditional communication methods, such as scanning and faxing, can be time-consuming and burdensome — and ultimately, a security risk for patient information. For healthcare organizations, it’s critical to comply with national security standards for health information, including HIPAA. With ever-evolving clinical applications, electronic health records, and diverse IT systems, that becomes even more complex. Much of a healthcare organization’s sensitive data is held in files. Indeed, the vast bulk of confidential information moved around are in files and documents, too often travelling across an email or sent through low-end file-sharing tools. Neither approach will protect these files and the volume of sensitive data passed around.

The Objective: To ensure a seamless and secure flow of information between internal users, hospital partners, and patients. These data transfers have to be reliable and easy to track so files can be accessed quickly and there would be no delay in exchanging crucial information.

The Approach: By automating how your staff manages the file transfers required by healthcare organizations, you can substantially reduce the risk of human error and free up staff for more high-level tasks. Secure File Transport — Powered by Botdoc is a Salesforce native tool which helps automates business workflows. Using Secure File Transfer- Powered by Botdoc inside Salesforce, you can customize automation, setting the parameters and event triggers you need for your specific file transfer processes. The application is user-friendly so that even non–technical employees can easily use it. The system has an easy interface that requires no pins or passwords to send or receive critical documents. The system also has several security features and maintains necessary compliance requirements, including HIPAA, PCI DSS, FERPA, Privacy Shield, SOC2, and GDPR, to prevent unauthorized access to patient data. The system uses end-to-end encryption and strong authentication using TLS 1.2+ and AES 256-bit encryption to protect patient data while in transit and at rest. Automation replaces risky practices such as email attachments, and login information management.

Results: Overall, implementing Secure File Transport — Powered by Botdoc helped the hospital network ensure that patient documents were protected and only accessible to authorized healthcare providers. It also streamlined the process of sharing patient documents within and outside the hospital network, improving patient care and eliminating the risk of errors and threats. The application is available on Salesforce AppExchange for a 30-day free trial. Contact info@cloudmaveninc.com for any queries.

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