Is the email encryption HIPAA compliant?

Yes. Secure Email for Salesforce is built on Paubox's HIPAA compliant email encryption software which ensures end to end security for all deliveries. Salesforce email security compliance is achieved via encrypted delivery, detailed audit trails, and data integrity validations.

Salesforce Email Encryption with Secure Email

HIPAA-Compliant Encrypted Email, Powered by Paubox

Secure Email is a Salesforce-native solution that lets teams send, receive, and track encrypted emails directly from Salesforce. Powered by Paubox, it supports HIPAA-aligned communication workflows, automatic encryption, delivery tracking, and secure email automation, without requiring recipients to use a separate portal in most cases.

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Send HIPAA-Compliant Encrypted Email from Salesforce

Send sensitive emails and attachments directly from Salesforce using Secure Email, powered by Paubox. Messages are encrypted automatically, and recipients read them in their regular inbox without additional software or passwords. When direct encrypted delivery is unavailable, Paubox provides a secure message portal as an alternative.

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End-to-end secure email with automatic encryption, powered by Paubox

Supports HIPAA and HITRUST compliance while protecting sensitive email communications

Deliver messages directly to recipients without extra steps

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Track Encrypted Email Delivery and Activity in Salesforce

Monitor encrypted email activity without leaving Salesforce. Delivery statuses, timestamps, and available open events are linked to Salesforce records. With recipient-level tracking, you can identify delivered, partially delivered, or failed messages. Besides, Paubox KMS logging provides an audit trail of encryption activity, giving your teams greater visibility when reviewing communications and resolving delivery issues.

Review encryption-related activity and Paubox KMS audit logs

Track delivery outcomes for individual recipients

Access delivery timestamps and available open events

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Compose and Send Secure Emails From Any Salesforce Record

Send encrypted emails from standard and custom Salesforce objects using Lightning Email Templates and merge fields. You can easily schedule messages or send personalized emails in bulk from Salesforce Contact list views. For any recurring communications, Salesforce Flow and Apex trigger secure notifications based on record changes, newly generated documents, and other configured business events.

Compose emails from standard and configured custom objects

Use personalized templates and schedule encrypted emails

Automate notifications with Salesforce Flow and Apex

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Protect Every Email With TLS 1.3+ and AES-256 Encryption

You get the strongest encryption standards, such as TLS 1.3+, AES-256, MFA, OTP access, without deploying new software, plugins, or mail gateways. When a recipient’s server can’t support secure delivery, automatic fallback routing kicks in, so messages never travel unprotected. Cloud Maven, Inc never stores or relays message content as traffic flows only between your Salesforce org and Paubox.

End-to-end encryption for emails + attachments

No message content stored on Cloud Maven, Inc servers

Optional Salesforce Shield encryption for records in your org

Email via Paubox, a HITRUST certified secure email

Manage Email Conversations in one Salesforce Inbox

Manage, view, and respond to all secure email threads from a centralized inbox inside Salesforce. Incoming replies are automatically saved to the right Salesforce record, keeping conversations organized and easy to follow. Your teams can view past messages, reply directly from Salesforce, and manage secure emails across multiple departments and email domains.

Manage sent and received secure emails in one Salesforce inbox

Keep replies, threads, and message history tied to records

Support multi-domain and multi-credential configurations

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How Secure Email Speeds Up Message Handling, Cuts Compliance Exceptions, and Reduces IT Tickets

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43% Faster Secure Message Handling

Compared to prior manual workflows, teams cut nearly half the time spent on sensitive emails because Secure Email removes portals, plugins, delays, and permission issues.

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62% Fewer Compliance Exceptions Logged

Based on average results across our customer implementations, with automatic encryption and complete audit trails, compliance teams report dramatically fewer gaps, missing records, & misrouted PHI emails during routine reviews.

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34% Drop in IT Support Tickets

No plugins, no extensions, no password resets. Based on customer data across Secure Email deployments, it reduces technical friction, cutting a noticeable share of email-related support requests.

51% Increase in Recipient Engagement

Since encrypted email opens like normal email as reported by customers, more recipients actually read and respond, boosting timely communication for PHI and critical updates.

Why Teams Choose Cloud Maven, Inc for Encrypted Email Security

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Deploys Easily Across Complex Org Setups

Secure Email works smoothly even in multi-org, multi-domain, or multi-department environments, making enterprise rollout painless without needing special IT projects.

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Reliable Delivery Even With Weak Recipient Security

When a recipient’s server can’t support secure delivery, Secure Email automatically shifts to a fallback method, so sensitive messages never fail or disappear silently.

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Personalize Secure Emails with Salesforce Templates

Use reusable Salesforce Lightning Email Templates and merge fields to create consistent, personalized encrypted messages. Select templates while composing emails or apply via Salesforce Flow and Apex automation.

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No Extra Inbox or Portal for Your Team to Manage

Employees don’t juggle a second inbox or external dashboard. Everything, sending, receiving, replying, happens inside the flow they already use.

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Built-In KMS for Key Control and Governance

Paubox KMS gives you deeper oversight of encryption keys, helpful for internal security teams that need serious governance, rotation controls, and audit visibility.

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Schedule and Bulk Send Encrypted Emails

Schedule secure messages for future delivery or bulk send to multiple Contacts from a Salesforce list view. Recipient eligibility checks identify records with missing email addresses before sending.

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Frequently Asked Questions

Can I send HIPAA-compliant email from Salesforce?

Yes, you can. Cloud Maven, Inc's Secure Email uses Paubox-powered email encryption to support HIPAA-compliant communications from Salesforce. Messages use TLS-based secure delivery, with a secure portal fallback when direct encrypted delivery is unavailable. Paubox also provides AES-256 encryption at rest, while Salesforce maintains message records and delivery information for tracking and audit purposes.

How quickly are encrypted emails delivered?

Encrypted emails are delivered in real time, typically within seconds. With Salesforce email encryption, messages are transmitted using secure TLS protocols to ensure instant and safe delivery without compromising compliance.

Can I track email delivery status?

Yes, with our Secure Email, you can track message statuses including Created, Processing, Delivered, Partially Delivered, and Failed. Individual recipient delivery results help you identify deliveries that are unsuccessful, including soft and hard bounces. Open status and timestamps are also available for single-recipient emails.

How much does Secure Email for Salesforce cost?

Secure Email starts at $10 per user per month. A minimum of 10 licenses or 5% of your organization's total Salesforce licenses, whichever is higher, is required.

Discounts are available for nonprofit organizations. Contact Cloud Maven, Inc for a customized quote.

Does it work with existing Salesforce workflows?

Yes. Our Secure Email solution supports Salesforce Flow and Apex automation, allowing organizations to trigger encrypted emails based on record changes, document generation, approvals, and other configured business processes. Also, scheduled and batch processing supports future-dated and bulk email delivery.

What types of attachments are supported?

Secure Email supports virtually all file types including PDFs, images, and office documents. All attachments are natively encrypted, scanned and securely stored thus guaranteeing email compliance and confidentiality.

- Attach any file size or type
- Encrypt in transit as well as at rest using the patented encryption of Paubox
- Ideal for regulated and compliance industries like healthcare, finance, and legal

Can recipients read encrypted Salesforce emails without a portal?

In most cases, yes. Recipients whose mail servers support the required TLS encryption can receive messages directly in their inbox.

When secure direct delivery is unavailable, Paubox can provide access through its Secure Message Center.

Can I schedule or bulk-send encrypted emails from Salesforce?

Yes. Secure Email allows you to schedule encrypted messages for a future date and time. It also supports bulk email sending to up to 200 selected Contacts directly from a Salesforce Contact list view. With Lightning Email Templates and merge fields, you can personalize messages that reduces manual effort.